FAQs

Is Safewaste based in Australia?
Yes, our head office is in north Brisbane with product warehouses in Melbourne, Sydney, Adelaide and Perth

Is Safewaste an established business?
Yes, we have been serving the spill control market in Australia since 1994

Can I expect product dispatch on the same day as my order?
Yes, if ordered by 10am in most cases you can. Products requiring assembly or cut-to-size and packing may take an extra day

Does Safewaste offer installation advice?
Yes, we are experienced in the use and application of our products and willingly offer free product advice

Does Safewaste deliver to a PO Box?
Unfortunately, not. Most couriers restrict deliveries to office or home addresses

Can I pick up my order from Safewaste?
Yes, depending on the warehouse in your state having sufficient stock on hand. When necessary, we ship orders from other state warehouses to meet daily demand

Does Safewaste offer bulk discounts?
Yes, when volume orders are intended, we may offer generous discounts

Can I speak to a local person when I call Safewaste?
Yes, all of our staff are based in Australia

Does Safewaste only deliver to capital cities?
No, we deliver to all states and regional areas

What are Safewaste office hours?
Hours are 8am to 5.30pm Monday to Friday.

Does Safewaste have a fair Returns Policy?
Yes, check out our policies on our main site page.

Are my personal details safe with Safewaste?
Yes, we do not share your personal details other than name, address and phone number for courier delivery purposes. All other details remain in our closed system.

Can I get technical product information from Safewaste?
Yes, we have two engineers on staff Monday to Friday.

What do I do if my delivery is late?
On the unlikely event that your delivery is late, consult the latest courier tracking information and make sure the product is not obscured at your address.

What do I do if the product is damaged when delivered?
Let us know immediately and photograph the product clearly showing the damage to then email or text to us.